Refund Policy

Last updated: February 28, 2026

This Refund Policy applies exclusively to paid premium tests offered on the MomNKids Psychology Tests website (edureserve.com), operated by EduReserve. Free tests are not subject to this policy. By purchasing a premium test, you agree to the terms outlined below.

1. Scope

This Refund Policy governs all purchases of premium (paid) psychology tests on our website. The majority of tests offered on MomNKids Psychology Tests are free of charge. This policy applies only where a payment has been made for premium digital content.

2. Refund Eligibility

You may be entitled to a full refund under the following circumstances:

2.1 Unused Purchase

If you have purchased a premium test but have not yet started the test, you may request a full refund within 7 days of the original purchase date.

2.2 Billing Errors or Duplicate Charges

If you have been charged in error, charged an incorrect amount, or charged multiple times for the same purchase, you are entitled to a full refund of the erroneous or duplicate charge(s). Please contact us promptly with your payment receipt or transaction reference so we can investigate and resolve the issue.

2.3 Service Unavailability

If the purchased test is unavailable due to technical issues on our end (e.g., server downtime, broken functionality) and we are unable to restore access within a reasonable timeframe, you are entitled to a full refund.

3. Non-Refundable Conditions

Refunds will not be issued in the following cases:

Digital content accessed: Once you have started the test (i.e., the first question has been loaded), the purchase is considered consumed and is non-refundable.
Results viewed: If the test results have been generated and displayed, no refund will be provided, as the digital content has been fully delivered.
User fault or negligence: Refunds will not be granted for issues caused by your own actions, including but not limited to: closing the browser mid-test, clearing browser data, using an incompatible device or browser, or providing incorrect payment information.
Change of mind: After accessing the digital content, refunds are not available simply because you are dissatisfied with the test result or no longer wish to use the service.

4. European Union Consumer Rights

If you are a consumer residing in the European Union or European Economic Area, you are entitled to a 14-day cooling-off period under the EU Consumer Rights Directive (2011/83/EU), during which you may withdraw from your purchase without providing a reason.

Digital Content Exception: In accordance with Article 16(m) of the EU Consumer Rights Directive, you acknowledge and agree that the right of withdrawal is lost once the performance of the digital content (i.e., the test) has begun, provided that:

You have given your prior express consent to begin the performance before the expiry of the 14-day withdrawal period; and
You have acknowledged that you will lose your right of withdrawal once the digital content delivery has started.

This consent is obtained at the point of purchase before the test is accessed.

If you have not yet accessed the digital content and wish to exercise your right of withdrawal, you may do so within 14 days of purchase by contacting us at [email protected].

5. Refund Process

To request a refund, please follow these steps:

Step 1: Send an email to [email protected] with the subject line "Refund Request".
Step 2: Include the following information in your email:
- Your full name
- Date of purchase
- Payment receipt or transaction ID
- Name of the purchased test
- Reason for the refund request
Step 3: Our team will review your request and respond within 3 business days.
Step 4: If approved, the refund will be processed as described in Section 6 below.

6. Refund Method

Approved refunds will be returned to the original payment method used at the time of purchase. Please note:

Credit/debit card refunds may take 5–10 business days to appear on your statement, depending on your card issuer.
Digital wallet refunds (e.g., PayPal, Apple Pay) are typically processed within 3–5 business days.
If the original payment method is no longer available (e.g., expired card), we will work with you to arrange an alternative refund method.

7. Partial Refunds

In certain circumstances, a partial refund may be issued at our discretion:

Service interruption: If a technical issue occurs during the test that prevents completion, but partial results have been delivered, a partial refund proportional to the undelivered content may be offered.
Promotional or bundled purchases: If a refund is requested for an item purchased as part of a bundle or promotional offer, the refund amount will reflect the proportional value of the individual item, not the discounted bundle price.

8. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider. Filing a chargeback without first attempting to resolve the issue with us may result in:

Delays in resolving your concern
Suspension of your access to premium services pending investigation
Additional administrative fees charged by the payment processor

We are committed to resolving disputes fairly and promptly. In most cases, contacting us directly will lead to a faster resolution than the chargeback process.

9. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact us:

EduReserve

Email: [email protected]

Website: https://edureserve.com

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